Module 3 · Customer Service · Available Now

Your customers get an answer in seconds. Any hour. Any channel.

The Customer Service module is an AI support agent that answers routine customer and lead questions automatically, 24/7, across every channel your business uses — and hands the conversation to you the moment a human is needed. One knowledge base. Every channel. One inbox.

24/7
Replies sent — including after hours and weekends
Seconds
Response time across website chat, Telegram, WhatsApp
4 channels
Website chat (free) · Telegram, WhatsApp, Messenger, Instagram (Growth)
What's included

One brain. Every channel. One inbox.

What it automates
  • ✓ Answers routine customer and lead questions automatically, 24/7, across the website chat widget and messaging channels
  • ✓ Classifies each incoming message by intent and pulls the relevant answer from your own knowledge base
  • ✓ Holds a running conversation — each reply is grounded in the full thread, not just the last message
  • ✓ Recognises when a question needs a person and hands the conversation to a live agent in Chatwoot
  • ✓ Captures every lead on escalation — asks preferred contact method and number so no enquiry goes cold
  • ✓ Alerts you instantly via Telegram the moment a human is needed, with full conversation context
  • ✓ Answers in English, Mandarin, Malay, and Tamil — same knowledge base, every language
  • ✓ Never talks over a human — stays silent on any conversation you have taken over
How it works Chatwoot is the shared inbox and channel layer. A single n8n AI Replies brain sits behind every channel — your website widget, Telegram, WhatsApp, Messenger, and Instagram all feed the same workflow. Update your knowledge base once and every channel improves automatically.
Included in the free setup guide
Community — Free
  • ✓ n8n AI Replies workflow (16 nodes) — the full brain
  • ✓ Chatwoot self-hosted instance setup documentation
  • ✓ Website chat widget configuration guide
  • ✓ Knowledge base template — structure and starter content
  • ✓ Human handover configuration guide
  • ✓ Telegram alert setup for instant escalation notifications
Growth — SGD 49/month (additional)
  • ✓ Telegram channel connection guide
  • ✓ WhatsApp connection guide (requires Meta business verification)
  • ✓ Facebook Messenger connection guide
  • ✓ Instagram DM connection guide
  • ✓ Meta business verification walkthrough (Singapore UEN)
  • ✓ Early access to members-only support widget
Prerequisites n8n (self-hosted) · Chatwoot (self-hosted — Railway recommended) · Anthropic Claude API key · Knowledge base content (your own FAQs, pricing, policies) · Telegram bot (via BotFather, free)
Free Community Tier

Get the setup guide. Deploy today.

Everything you need to deploy a 24/7 AI support agent on your own infrastructure — website chat widget live in an afternoon.

What you'll receive
  • ✓ n8n AI Replies workflow (16 nodes)
  • ✓ Chatwoot self-hosted setup documentation
  • ✓ Website chat widget configuration guide
  • ✓ Knowledge base template and starter content
  • ✓ Human handover configuration guide
  • ✓ Telegram alert setup for instant escalation
Growth — SGD 49/month adds
  • ✓ Telegram channel connection guide
  • ✓ WhatsApp, Messenger & Instagram connection guides
  • ✓ Meta business verification walkthrough (Singapore UEN)
  • ✓ Monthly updates + priority support
✓

Check your inbox.

The Customer Service setup guide is on its way.
We will be in touch shortly.

Get the Free Setup Guide
Free · Self-deploy · No commitment
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Free, complete, no commitment. You'll also receive a short onboarding sequence.

Channel Rollout

Add channels one at a time. Same brain behind all of them.

Start with the website widget — no third-party approval needed. Add Telegram and the messaging channels when you are ready for Growth.

Channel Tier Notes
Website chat widget Community — Free The public lead-generation widget embedded on your site. No third-party approval required. Live on publicationstudios.com now.
Telegram Growth Connected via a Telegram bot created through BotFather. No Meta approval required — but included in the Growth tier alongside the messaging channels.
WhatsApp Growth Requires Meta business verification using your Singapore UEN. Same n8n brain, new Chatwoot inbox.
Facebook Messenger Growth Requires Meta business verification. Connects as a separate Chatwoot inbox.
Instagram DM Growth Requires Meta business verification. Full DM handling from the Chatwoot inbox.
Members-only support widget Coming soon A second Chatwoot inbox for logged-in customers — account questions and update notifications. Growth subscribers get early access.
Tiers

Start free. Add channels as you grow.

The free Community tier is a complete 24/7 AI support agent — not a trial. Growth unlocks the messaging channels your customers are actually on.

Community — Free
Website Chat Widget
A complete AI support agent on your website — 24/7 replies from your own knowledge base, human handover in Chatwoot, and instant email alerts when a human is needed.
  • ✓ Website chat widget — live on your site
  • ✓ 24/7 AI replies from your knowledge base
  • ✓ Human handover — one inbox, full thread
  • ✓ Instant operator alerts via Telegram
  • ✓ Lead capture on every escalation
  • ✓ Multilingual — English, Mandarin, Malay, Tamil
Growth — SGD 49/month
+ WhatsApp, Messenger, Instagram
Everything in Community plus the three messaging channels your customers actually use. True omnichannel from one shared inbox, one brain, and one set of human-handover rules.
  • ✓ Everything in Community
  • ✓ Telegram channel
  • ✓ WhatsApp Business — fully connected
  • ✓ Facebook Messenger
  • ✓ Instagram DM
  • ✓ Meta business verification support (Singapore UEN)
  • ✓ Monthly workflow updates + bug fixes
  • ✓ Priority email support — 48-hour response
  • ✓ Early access to members-only support widget
Enterprise — SGD 1,500/month per module
Full managed deployment
We set up Chatwoot, complete Meta business verification, connect every channel, build your knowledge base together, and walk your team through it onsite. 3-month minimum.
  • ✓ Everything in Growth throughout
  • ✓ Full Chatwoot deployment on your infrastructure
  • ✓ Meta business verification — handled by us
  • ✓ Knowledge base built with you before go-live
  • ✓ 3 onsite support sessions during deployment
  • ✓ Staff walkthrough & handover — 4 hours onsite
  • ✓ 30 days post-launch support — online
  • ✓ Month 2+: up to 2 onsite visits/month (max 8 hrs)
  • ✓ Monthly review session — online

Not sure where to start?

Book a 30-minute workflow audit. We'll review your current support operation and show you exactly which channels to connect first — no commitment required.